Frequently Asked Questions

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Frequently Asked Questions *

  • We handle the hard part! We deliver the camper, perform a full 360° setup (leveling, slide-outs, hookups, and stocking), and have it 100% ready for your arrival. When your trip ends, we return to handle all tear-down and towing.

    • Drop-off (Delivery): Scheduled between 3:00 PM – 5:00 PM EST on your check-in day.

    • Pick-up (Tear-down): Scheduled by 11:00 AM EST on your check-out day.
      (Exact times can be coordinated based on your campground’s specific check-in/check-out policies.)

  • What do I need to pack?

    Just bring your clothes, personal toiletries, and favorite food/drinks! We provide:

    • Fresh linens, plush pillows, and bath towels

    • Fully stocked kitchen (pots, pans, dishes, utensils, coffee maker)

    • Outdoor patio rugs

  • Yes! For private property deliveries:

    1. Ensure there is clear ground access for a 36.5 ft travel trailer.

    2. Ensure access to a 30 AMP outlet or a generator rated for at least 3,700 Running Watts with a 30 AMP receptacle.

    3. Select the Off-Site Dumping Service add-on if no direct sewer inlet is available on site.

  • The trailer sleeps up to 6 guests comfortably (up to 8 if sharing beds). It features a private master bedroom and a dedicated rear bunkroom with solid privacy doors—perfect for giving kids or guests their own quiet space.

  • Getting started is simple. Reach out to us through our Booking Request Form or schedule a call—818-489-5870 or 909-222-7752—we’ll walk you through the next steps and answer any questions along the way.

  • We pride ourselves on a family-centered approach that puts your comfort first:

    • Licensed & Trusted Local Business: Proudly licensed in Hamilton County with a proven 5-star review track record since 2023.

      • Zero Third-Party Booking Fees: As a family-owned and operated company, you book directly with us—saving you money on unnecessary platform markup fees.

      • Truly Fully Stocked: Skip packing your entire house! We provide all the essentials so you only need to bring your clothes, food, and family.

  • We love hearing from our guests! Whether you need help planning your trip or have a quick question about your booking, reach out anytime via our Contact Page or email. You can count on a warm, personal reply within one business day.

  • Yes! We handle the delivery and setup so you can focus on enjoying your trip. Delivery rates are calculated based on your specific campsite location. You can review our standard service and mileage fees on our Rates & Services page. Once you select your dates and submit a booking request, we’ll provide a clear, upfront quote with no hidden fees.

  • We offer a flexible cancellation policy to accommodate unexpected changes to your travel plans. To see specific notice periods, refund tiers, and terms, check out our full disclosure on the Rules & Policies page.